Contact and
Lead Management

Manage all your contacts and leads in one place with Bitrix24’s CRM. This feature allows you to store and organize contact information, track lead progress, and ensure that no potential client slips through the cracks. Whether you’re capturing new leads or nurturing existing relationships, our Contact and Lead Management tool ensures that your team stays on top of every opportunity.

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Contact Overview

CRM Forms

Choose from our ready-made templates or design a fully custom CRM form using our intuitive web form builder. Seamlessly integrated with our multi-channel CRM and Bitrix24 tools, this is the ultimate solution for generating leads and boosting your business growth.

  • Callback forms
  • Feedback forms
  • Self-registration forms
  • Custom forms

Website widget

The Bitrix24 website widget enhances communication with your visitors by integrating various digital channels. With seamless connections to our CRM and site builder tools, it combines live chat, CRM forms, and callback options, making it easier to engage and convert leads.

  • Fully customizable
  • Integrated with CRM
  • Integrated with website builder
  • Omnichannel software

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Your Leads with Bitrix24?

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Live Chat

Live chat is a vital tool for managing communication with your website visitors. It enables quick online sales consultations and efficient handling of customer service inquiries, ensuring a seamless experience for your clients.

  • Omnichannel customer service
  • Custom settings
  • Integrated with CRM and Contact Center
  • Chatbot integrations

Instagram Direct

With our Instagram integration, you can offer a seamless shopping experience for your customers. Manage all interactions, including payments, directly within Bitrix24, streamlining the buying process for enhanced convenience.

  • Official Instagram integration
  • Integrated with Contact Center
  • Ideal for omnichannel sales
  • Integrated with payments

Ready to Take Control of
Your Leads with Bitrix24?

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Email

Connect your existing inbox to Bitrix24 and start managing your emails seamlessly. Send and receive messages directly within the platform, launch email marketing campaigns, and convert incoming emails into deals, leads, or contacts for effortless client communication.

  • Connect up to 10 inboxes per user
  • Integrated with CRM
  • Email marketing (up to 250,000 emails/mo)
  • Automated email notifications

Lead Management

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Lead Collection

Bitrix24 offers a comprehensive sales lead management platform with various tools for gathering leads. Capture potential customers through web forms, email, telephony, and ad campaigns on Google and Facebook, ensuring you never miss an opportunity.

Convert to Lead

With Bitrix24's free sales management software, effortlessly turn any interaction—whether it's a submitted web form, email, phone call, or social media message/comment—into a lead. Each one is automatically added to your CRM, making lead management simple and efficient.

Nurture Leads Everywhere

With Bitrix24, you can nurture your leads through multiple channels—email, phone calls, SMS, social media, messengers, and voice broadcasting—all from one powerful sales dashboard. Maximize engagement and streamline communication to turn prospects into loyal customers efficiently.

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