Sales

SAP Business One empowers businesses to capitalize on key sales opportunities by providing accurate, comprehensive customer data at the optimal moment.

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Accelerated Sales Processes
and Data-Driven Insights

SAP Business One propels your organization towards success by accelerating sales processes, enhancing revenue growth with satisfied customers, and increasing profitability through new revenue streams and effective client acquisition.

Customer order management

Management of customer quotations, contracts, and orders with little to no manual effort

  • AI-Enhanced Order Management and Fulfillment Utilize embedded AI to capture and process orders, verifying them with real-time inventory data, credit information, and compliance requirements.
  • Integrated Team Collaboration Enhance communication and coordination among teams with seamless Microsoft Teams integration, ensuring smooth cross-functional collaboration.
  • Unified Customer Experience Link e-commerce platforms and CRM systems to deliver a cohesive and integrated customer journey, enhancing overall satisfaction.

Billing and invoicing​

Timely revenue recognition with an automated and accurate billing process

  • Automated Billing Workflow Generate, handle, and issue billing documents using automated processes, real-time insights, and smart analytics for increased efficiency.
  • Initial Billing Review Coordinate with customers on invoice details using preliminary billing documents before finalizing the invoice to ensure accuracy.
  • Seamless Financial Integration Ensure compliance with revenue recognition and maintain transparency in profitability through smooth integration with financial accounting systems.

Customer ​ returns

Handling and monitoring of the customer returns process

  • Smart Management of Customer Returns Address customer complaints efficiently by initiating return orders, with or without linking to previous documents, for quick resolution.
  • Coordinated Logistical Actions Initiate quality inspections and select appropriate follow-up actions, such as returning items to inventory, repairing them, or sending them back to the supplier.
  • Automated Customer Compensation Process refunds automatically through credit memos or provide replacement products to ensure customer satisfaction.

Price management

Margin protection through a consistent price strategy, complex price models, and real-time pricing updates

  • Automated Net and Gross Value Calculation Set up your system to automatically compute prices for quotations, contracts, orders, and invoices throughout the sales cycle for accurate and efficient pricing.
  • Adaptive Pricing Management Execute bulk updates to price lists or adjust pricing for individual sales documents based on evolving business requirements.
  • Standardized Price Management Implement a price change approval process with a pre-configured workflow to maintain consistency and adherence to your pricing strategy.

Sales rebate management

Customer incentivisation through flexible sales rebate management

  • Established Sales Rebate Agreements Develop rebate contracts for specific customers or customer groups based on predefined terms and conditions.
  • Insight to action Make data-driven decisions to quickly resolve critical business performance bottlenecks.
  • Sales planning and performance prediction Use historical data and embedded advanced algorithms to predict future sales trends.

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